How much does the shipping cost?
- US $7.99
- Free US shipping on all orders above $65.
How long does the processing time take?
Processing takes 3-5 business days..this does not include the transit time with the carrier.
When will my order arrive?
- USA usually 2-5 Business days. We send all our shipments with USPS & UPS
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
How can I track my order?
You will receive the tracking number by email after we have delivered your order.
Do you also ship on weekends or holidays?
No! We do not ship or deliver orders on weekends or holidays.
I have entered an incorrect address. What should I do?
Unfortunately, we cannot change the address afterwards. If the package cannot be delivered, it will automatically be returned to us as a return. As soon as we receive the wrongly addressed package again, we will process your return and of course refund the money.
What if the item I received is damaged or faulty?
We always work hard to ensure that all items are of the highest quality and guarantee to our customers a great brand experience. However, if you have a concern with a faulty or damaged item, please email us at contact@cynfulcakez.com, so we can urgently review the matter and find the best solution for you.
Does cynfulcakez.com deliver worldwide?
Currently, we deliver within US. We have collaborated with variety of shipping companies to guarantee reaching our customers easily.
If you don't live in US, please contact us and we will arrange the shipping for you.
I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at contact@cynfulcakez.com if you have not received your parcel after 6 working days and we will assist you accordingly.
How can I contact you?
To reach our team you can use the email contact@cynfulcakez.com.